Refund and Returns Policy

Effective from 8 October 2026.

This policy summarises withdrawal, cancellation, refund and return terms for ready-made products, made-to-order items, gift vouchers and scheduled painting events purchased through the Rózsaüveg webshop. It does not restrict any mandatory statutory consumer right.

1. Ready-made, non-personalised physical products

If you are a consumer, you may withdraw from a distance contract without giving a reason within 14 days after receiving the product. Send your notice of withdrawal to the general contact address revealed after the anti-bot check below.

During the applicable period, the secure management link in the order-confirmation email continuously provides an online “Withdraw from the contract” function. The system promptly confirms the submission, exact content, date and time of the statement by email on a durable medium. You may still use email or any other unequivocal written statement.

• The product must be returned within 14 days after communicating withdrawal. Return goods to the provider's registered office stated below; you may contact us to agree practical details. Such contact is not a condition of withdrawal and does not extend the return deadline.
• Direct return costs are borne by the consumer unless we have agreed otherwise in advance.
• We refund the purchase price and evidenced standard delivery charge no later than 14 days after learning of the withdrawal, using the original payment method. We may withhold reimbursement until the product has arrived or reliable evidence of dispatch has been provided.
• The consumer is liable for diminished value resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the product.

2. Made-to-order objects and paintings

Under Section 29(1)(c) of Hungarian Government Decree 45/2014 (II. 26.), the statutory right of withdrawal does not apply to non-prefabricated goods made to a consumer's specifications or clearly personalised for that consumer. This may include a Tiffany object or painting made to an agreed size, motif, colour or other personal requirement.

This exception does not affect mandatory rights relating to defective performance, conformity, product warranty or any applicable commercial guarantee. Please report a quality issue promptly, preferably with photographs and the order reference.

3. Painting events and workshops on a specified date

Under Section 29(1)(l) of Hungarian Government Decree 45/2014 (II. 26.), the 14-day no-reason withdrawal right does not apply to a leisure service scheduled for a specific date.

• At least 48 hours before the event: the complete booking may be cancelled using the secure management link in the confirmation email or in writing. The full participation fee paid is refunded to the original payment method after administrative processing.
• Cancellation within 48 hours or non-attendance: the participation fee is not refundable and the booking cannot be rescheduled.
• Payment at the venue: there is no paid amount to refund after a timely cancellation, but please notify us so that the place can be released.
• Booking paid with a gift voucher: after a timely cancellation, an unexpired voucher is automatically reactivated with its original expiry date. An expired voucher requires individual administrative review.
• Cancellation by the service provider: if the service provider cancels the event, the participant may choose between a full refund of the amount paid and a free transfer to a later event with available capacity.

4. Gift vouchers

A voucher can be redeemed once, for the number of participants stated on it and until its printed expiry date. Current vouchers are valid for 3 months after issue.

• A consumer may exercise the applicable statutory withdrawal right for an unused voucher sold at a distance by giving notice within the statutory period.
• The price of a redeemed, expired or partially used voucher is not refundable unless mandatory law provides otherwise.
• If the service provider cancels the chosen event, voucher redemption may be restored or its validity reasonably extended.

5. Refund and accounting document

Card-payment refunds are initiated through Stripe and normally returned to the original payment instrument. The time needed for the credit to appear may depend on the card issuer. Where an invoice or receipt has already been issued, the required correcting document is produced through Számlázz.hu.

6. Complaints and contact

• Name: Pál László Attila, sole trader
• Registered office: 1095 Budapest, Lechner Ödön fasor 2., 1st floor, door 6, Hungary
• Tax number: 91992383-1-43

Send any request concerning withdrawal, return, warranty, booking amendment or refund in writing to the appropriate contact address: